Return Eligibility
Eligible return requests must be initiated within 30 days of delivery.
For a preference or change-of-mind return, the fragrance must be unopened, unused, and in its original sealed product packaging. Opened or used fragrance is generally not returnable for preference or change of mind.
Damaged, Defective, Missing, or Incorrect Items
Please contact Perfulet within 5 calendar days of delivery whenever possible if an item is damaged, defective, missing, or different from what was ordered. Keep the product, shipping carton, and packaging until Perfulet confirms they are no longer needed for review or a carrier claim.
The 5-day request is a prompt claims-notice target and does not waive or limit non-waivable rights or remedies for defective, damaged, missing, incorrect, or nonconforming goods.
Return Shipping
For preference or change-of-mind returns, the customer is responsible for return shipping unless Perfulet states otherwise. Original outbound shipping and gift-wrap charges are generally non-refundable unless Perfulet made an error or applicable law requires otherwise.
Exchanges
Direct exchanges are not offered at launch. An eligible return is refunded, and the customer may place a new order for another item.
Refunds
Approved refunds are issued to the original payment method after the returned item is received and inspected. Perfulet’s refund-initiation timing is separate from the time a bank, card issuer, or payment provider takes to post the funds.
Cancellations
Cancellation requests should be made as soon as possible. Because fulfillment processing can begin quickly, cancellation is not guaranteed once fulfillment processing has started.
Samples, Decants, Testers, and Gift Sets
If a sample, decant, tester, discovery set, or gift set has a return restriction different from this policy, that restriction must be disclosed on the applicable product page before purchase. Otherwise, this policy applies.